FAQ

Have questions about your new Snugwallet? Whether it’s a recent purchase or one you’re considering, we’re happy to help answer any questions you may have about our covers. See if your question is answered below; if not, feel free to contact us directly. We’d love to hear from you.

(1) How can I sign up as a sales rep?

A: All sales reps must sign up online on the sales agent page at snugwallet.com.

(2) Does Snugwallet offer territories to its sales reps?

A: We are open to offering a particular territory for a period of 3 months (renewable) if sales are satisfactory. We do not offer any major metropolitan cities such as NYC, Boston, Chicago, Los Angeles, San Diego, San Francisco, Dallas, Houston, Seattle, Washington and many more.

(3) How are customers invoiced and how do sales reps get paid?

Invoices will automatically be issues with each order and will identify the sales rep.Accounting processes all commissions immediately they identify full payment in our account. For questions on all vendor payments, commissions payments, tax documents etc. please email accounting@snugwallet.com

(4) Do sales reps get samples to show customers and can they purchase them if they want more ?

Yes we offer 10 samples (1 per color) to each sales rep that is approved and we can sell up to 96 pieces more at level 4 discount ($4.53/piece). If however, you have already made a sale we will be happy to keep offering you samples for FREE.

(5) Is there a limit to how much sales reps are allowed to sell?

Absolutely no limitations at all. The minimum is 96 pieces per retailer and 500 pieces for corporate with logos.

(6) Where do Snugwallet goods ship out of?

A: Most goods ship out of our Virginia warehouse however sometimes we use other fulfillment facilities on the west coast.

(7) Can one order different colors from the ones presented on your website?

Yes, you can choose any color you like (PMS matching is available for an additional fee.)

(8) Can you develop our own custom packaging different from the one you offer?

A: Yes, we can work with you to offer any packaging you desire.

(9) This wallet just isn’t going to work for me. How can I get a refund?

If you purchased a wallet directly from The Snugwallet Company through our website, www.snugwallet.com and you’re dissatisfied for any reason, send it back within thirty (30) days for a full refund, minus shipping costs.
We will send you a prepaid ground FedEx label on the original box, include your packing slip, and drop it off at any FedEx location. Once we receive your package, we’ll send you an email confirmation. Within 3-5 days your credit card will be refunded for the cost of the wallet.

(10) I bought my wallet in pink, but now I changed my mind and want blue. Do you do exchanges?

Sorry, we don’t do exchanges. But if you bought it through our website you can return it within the first 30 days for a full refund, minus shipping costs.

(11) The wallet I want is out of stock. Will you let me know the very instant it becomes available again?

Sure we will. Just go to the contact page and send us an email with your request.

(12) Do credit cards get deactivated due to being up next to the cell phone?

This is a normal question to ask and we have looked into it. We have never experienced or heard any complaints about this happening but in some unlikely instance if it does occur we would immediately accept your return and fully reimburse you?

(13) I’m overseas, but can’t do without a new wallet. Can I order internationally?

The answer, for most countries is yes. When making your purchase, just enter your address on the checkout screen to find out your shipping options and costs. We deliver pretty lickety-split to most places around the globe, and your package will arrive via UPS or FedEx. Please note that international customers may need to pay import taxes and duties upon arrival. Contact UPS or FedEx to determine your tax and duty.

(14) What are your shipping costs?

For USPS First Class Mail service, shipping in FREE in the United States. If you need your order expedited, please select the expedited shipping option when completing our order. UPS or FedEx options are available. For more questions on shipping please email logistics@snugwallet.com

(15) I’m trying to reach you. Are you closed?

Our order fulfillment center is located in Virginia and our customer service team is available weekdays 8:00am – 4:00pm EST. Closures in 2014: May 26 (Memorial Day), July 4 (Independence Day), September 1 (Labor Day), November 27 (Thanksgiving) and December 24–25 (Christmas).

(16) How can I speak to someone in management ASAP?

Sure, The fastest way to talk to management is to send them an email to admin@snugwallet.com and we will get back to you within 48 hours.

To all Snugwallet business partners: If you receive additional questions from customers or have any of your own you feel should be added to this list please fee free to inform management so that we can make that amendment.